Return & Refund Policy

Refund Policy

Package Unboxing Video is compulsary for seamless Return & Exchange. Please show all sides of the box before unboxing in the video. No returns shall be accepted without the same.

We want you to love the products that you buy from us. In case you are not satisfied with your purchase, drop us a mail or call us at +91 96543 50711 within 2 days of delivery with details at support@multani.org with “Returns and Replacement” as a subject and we will get back to you.

Note : Returns can be done only, The Customer has received Defective / Damaged / Wrong Product; they need to send Unboxing video and product photo to email id : support@multani.org.

In case you received the wrong item.

Drop us an email at support@multani.org within 2 days of the date of delivery. Our customer delight team will resolve it at the earliest. 

In case you received a damaged item.

Drop us an email with your order id and the picture of the damaged product at support@multani.org or call at +91 96543 50711 within 3 days of the date of delivery. Our customer delight team will help you with your queries and resolve them at the earliest.

In case you simply did not like an item.

Drop us an email at support@multani.org or call at +91 96543 50711. Our customer delight team will help you with your queries and resolve them within 24-48 hours. 

In case you need to cancel your order.

You can cancel an order within 12 hours of placing the order.

Shipping charges on purchase.

We offer FREE Shipping on all orders above Rs.199.

Conditions where a product can be returned or refunded:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – Physical damage/ tampered product or packaging
• Incomplete order – missing products.

Conditions where refund/return requests will not be processed:

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.
• Any orders placed during the offer period, valid across all products available on the website, will not be entertained for cancellations, returns & refunds

Note: In case of unforeseen circumstances, the brand reserves full rights to void the shipment and process a refund in case of the applicable order.